Refund policy
Last updated: 20 October 2026
Client payments are held by AnalysesVoice until the client approves the delivery. This protects both sides: the client gets their money back if the work isn't delivered as agreed, and the analyst is paid for work that is
1. Before work is delivered
- If the contract is cancelled before any delivery, by agreement of both parties or because the analyst cannot do the work, the client gets a full refund of the contract amount and the service fee
- If the analyst misses the agreed deadline without an agreed extension, the client can open a dispute and request a full refund
2. After delivery
- Request a revision first if the delivery needs changes within the agreed scope
- If the delivery doesn't match the agreed scope, open a dispute within 7 days of the delivery. We may decide on a full refund, a partial refund or a release to the analyst
3. After approving the delivery
- Once the client approves the delivery, the amount is released to the analyst and can no longer be refunded, except in proven cases of fraud
4. Not covered
- Changing your mind after receiving work that matches the agreed scope
- Delays caused by the client, such as not sending the match video or needed information
- Payments made outside the platform
5. How refunds are paid
- Refunds are sent through the original payment method where possible, or to an account the client provides
- We send refunds within 7 working days of the decision. Bank or international transfer fees, if any, may be deducted
6. Rejected receipts
- If a transfer receipt is rejected because the money didn't arrive, no amount is held. If you did send the money, contact us with the transaction number and we'll check it
7. How to request a refund
- Open a dispute from the contract page, or write to support@analysesvoice.com with the contract details
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